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1. General Product Questions
2. Assembly Questions
3. Upgrading to iExaminer Pro
4. Saving Pictures & Patient Files
5. Exporting a Patient File
6. Transferring App to a New iPhone
7. iPhone Compatibility & Determining Phone Version
8. iPhone & App Store Questions
8. Troubleshooting


1. General Product Questions

Q: How many patient files can the iExaminer store?
A: The basic version of the iExaminer can store up to 10 patient files.
The Pro version of the iExaminer has no limit to patient file storage, assuming adequate memory is available on your iPhone. A patient file with six high-res images is approximately 10 MB.
Q: I cannot take a good retinal image. How do I conduct a good exam?
A: First, verify the iExaminer is assembled correctly and the iPhone camera is properly aligned with the PanOptic per the assembly sheet. Misalignment of the iPhone and PanOptic may cause a loss of picture quality.

Second, it is important to hold the PanOptic differently when operating it with the iExaminer. Please watch this instructional video for additional information on capturing high quality images with the iExaminer.

Q: How do I download the iExaminer App?
A: iExaminer is available in Apple’s App Store. To download:
  1. Create an Apple ID
  2. Navigate to the App Store on your iPhone or iTunes
  3. Search for iExaminer and select to install (iPhone) or download Free App (iTunes)
  4. If using iTunes, sync your phone per instructions in the following link: iTunes sync.

Q: Can I use iExaminer on my iPod or iPad?
A: The iExaminer hardware and application have only been validated for use with the iPhone 4 and 4S.

Q: Where do I get updates for my App?

A: Updates to the iExaminer App are available via the App Store. See the link below for additional information on updating your App.

Application Assistant

Q: How do I use the App?
A: For questions regarding general operation of the App, we recommend you review the Quick Reference Guide and Instructional video located on the iExaminer page.

Q: How do I enter patient information into the exam and/or patient file?
A: In either the Exam Data Entry screen or the Patient File screen, you can touch the various data entry fields to access a keyboard. Use the keyboard to enter the appropriate information, then touch “Done” to minimize the keyboard. See the instructional video for additional information on operating the App.

Q: Can I enter special characters (such as é or ñ) in the patient file?
A: Yes. To enter most special characters, tap and hold the related character on the keyboard (ex. e for é) and wait for a pop-up menu to display with the special characters.

Q: What happens if iExaminer is open and I receive a phone call or FaceTime request?
A: If you accept the phone call or FaceTime request, the App will return to the Home screen without saving your progress.

If you decline the phone call or FaceTime request, the App will resume at your current progress.

Q: Do I need an active cellular contract for my iPhone to use the iExaminer?
A: No, you do not need an active cellular contract to use the iExaminer product. Upgrading to iExaminer Pro and email functionality will require a wireless network connection if a cellular data connection is unavailable.

Q: How should I clean the iExaminer hardware?
A: The iExaminer plastic has been designed to have the same cleaning instructions as the PanOptic housing: disinfect housing using soft cloth moistened with alcohol.

2. Assembly Questions
   
Q: How do I assemble the iExaminer?
A: Please see the assembly sheet and instructional video for assembly instructions.
Q: Why does the iExaminer not work with an iPhone screen protector or case?
A: In order to maintain a precise optical alignment between the iPhone camera and PanOptic, the iExaminer adapter has been designed to the form of a bare iPhone. Any iPhone accessories will need to be removed from the phone prior to installation in the adapter.

3. Upgrading to iExaminer Pro

Q: How do I upgrade to iExaminer Pro?
A: On the iExaminer Home screen:
  1. Touch “Learn about iExaminer Pro”
  2. Touch “Upgrade to iExaminer Pro”
  3. Confirm your purchase by touching “Buy”
  4. Enter your Apple ID / iTunes account password. The App will upgrade automatically.
Q: When upgrading to iExaminer Pro, I see an “Error code=4” or “In-App purchases are not allowed” message.
A: This error may occur if In-App purchases are restricted on your iPhone. Please see the following link for instructions on enabling In-App purchases:
Enabling Restrictions

4. Saving Pictures & Patient Files

Q: Why do I lose my pictures after I have performed a procedure?
A: Any pictures not saved to the iPhone’s Camera Roll or to a patient file will be deleted when navigating back to the Home screen, navigating back to the Image Capture screen, or exiting the App. This is designed to reduce memory consumption of the App by removing any unneeded pictures.
Q: Why do I lose my patient files after I have performed a procedure?
A: Any unsaved patient files will be deleted upon navigating back to the Home screen or exiting the App. This is designed to protect patient privacy and reduce memory consumption of the App. After completing a patient file, make sure you save the file by touching  then touching “Save patient file.”
Saved patient files can be accessed by navigating to “Saved Exams” from the Home screen.
Q: Can I save pictures to another location besides a Patient File?
A: Images may also be saved to the iPhone’s Camera Roll. However, it is recommended to save images to a patient file if you want the images associated with specific patient information. Saving images to the Camera Roll will not capture any patient information.
Q: The App took so many pictures. Why can I only save three?
A: The App is limited to saving only three images per eye to conserve memory on the iPhone. Additional images may be saved to the Camera Roll, if necessary. However, images saved to the Camera Roll will not be associated with the patient file.
Q: I have forgotten my iExaminer password. Can I recover my password so that I don’t lose any data?
A: No, password recovery is not available within the iExaminer App. As a measure to protect patient privacy, any password reset will delete all of the saved patient files. Neither Welch Allyn nor Apple can access your iExaminer password.
Q: How do I access and manage images saved to the Camera Roll?
A: Reference the iPhone User Guide for information on accessing and managing the iPhone Camera Roll:

iPhone User Guide


5. Exporting a Patient File

Q: Can the iExaminer send patient files directly to my Electronic Medical Record (EMR?)
A: No, the iExaminer will not communicate directly to an EMR. It is recommended to export your patient files to a computer for upload to your EMR. Patient files can be exported to a computer via email (recommended), iTunes sync, or manual file transfer.

Q: How can I export a patient file via email?
A: Patient files can be emailed with the iExaminer Pro version. From the Patient File screen, touch  then touch email. The App will open your iPhone’s email client and create a new message with the contents of the patient file.

An email account must be setup on your phone to send patient files over email. See the following link for assistance setting up an email account. Reference the iPhone User Guide for additional information on sending an email:
Setting up Mail
iPhone User Guide

Q: How can I export a patient file via iTunes sync or manual file transfer?
A: The iPhone can export pictures saved to your Camera Roll via an iTunes sync or by a manual file transfer. To export a patient file in this way, you must first save a screenshot of the applicable patient file to your Camera Roll. To save screenshot of a patient file:

  1. Access the patient record you want to export.
  2. On the iPhone, simultaneously press the Home button and Power/Standby button.
  3. The screen should flash white. The image displayed on your screen will now be saved to the Camera Roll.
See the iPhone User Guide for additional information on taking a screenshot. See the following links for assistance syncing with iTunes or performing a manual file transfer:
iPhone User Guide

iTunes sync
Manual file transfer

Q: How can I export a hardcopy patient file?
A: Patient files can be printed with the iExaminer Pro version. From the Patient File screen, touch  then touch print. The App will open your iPhone’s print client.
Printing from the iExaminer requires an AirPrint compatible printer. See the following links for details on using the iPhone’s AirPrint functionality:
AirPrint 101
AirPrint Setup and Troubleshooting

6. Transferring App to a new iPhone

Q: I have a new iPhone, can I transfer the App to the new iPhone? Will I lose my patient files?
A: You can transfer the App and patient files to the new iPhone by performing a backup of the old phone and restoring the backup onto the new phone. For assistance performing a backup and restore, see the following links: 
Q: Will I have to pay for the iExaminer App again if I transfer it to another phone?
A: No. If you download iExaminer using the same AppleID account, you should be able to install the Pro version again free of charge. If you transfer the App via a backup and restore, the Pro features will be available upon completion of the restore.


7. iPhone Compatibility & Determining Phone Version

Q: Which versions of the iPhone is iExaminer compatible?
A: The iExaminer is compatible with iPhone models 4 and 4S, running iOS version 5.0 and above.


Q: How do I determine my iPhone model?

A: On the rear case of the iPhone, there is a five character model number starting with “A”. Compare your model number to the table in the following link to determine the iPhone’s model:
Identifying iPhone Models

Q: How do I determine my iPhone’s iOS?

A: On the iPhone, go to Settings, then General, then About. Your iOS version will be listed in the “Version” field. Reference the following link for additional information:
Application Assistant (verify iOS)

Q: How do I update my iPhone’s iOS?

A: See the following link for details on updating your iOS:
Updating your Device to iOS 5

Q: How do I determine my App version?
A: From the iPhone Home screen:
  1. Open Settings
  2. Touch “General”
  3. Touch “Usage”
  4. Under the Storage category, touch “Show All Apps” (if available)
  5. Touch “iExaminer.” The App version number will be displayed on the resulting screen.

8. iPhone & App Store Questions

Q: I have a question regarding my App Store account and/or billing for the iExaminer App.
A: All questions regarding your Apple ID or iTunes account and billing for the App Store should be directed to Apple. Please see the link below for assistance:
Q: I accidentally deleted the App from my iPhone.
A: There are three methods available to restore the App on your phone:
Restore from a backup – This method will allow you to restore iExaminer Pro version features and patient files that were available on your iPhone when you last performed a backup. Any patient files saved after the last backup was performed will be lost. See the following links for details on restoring from a backup:
Sync with iTunes – Performing a sync with iTunes will reinstall the free App on your iPhone. If the sync does not restore the free version of the App, verify the iExaminer App is selected for syncing in iTunes. After installation, you can reactivate the Pro version within the App free of charge, if using the same App Store account which originally purchased the Pro version, by following the steps described in How do I upgrade to iExaminer Pro. After entering your App Store account information, the iPhone will display, “You’ve already purchased this. Tap OK to download it again for free.” This method will not restore patient files. See the following link for details on syncing with iTunes:
Download the App from the App Store – Downloading the App from the App Store will reinstall the free App on your iPhone. After installation, you can reactivate the Pro version within the App free of charge, if using the same App Store account which originally purchased the Pro version, by following the steps described in How do I upgrade to iExaminer Pro. After entering your App Store account information, the iPhone will display, “You’ve already purchased this. Tap OK to download it again for free.” This method will not restore patient files.

Q: My iPhone is frozen or unresponsive.
A: Please see the links below for assistance troubleshooting responsiveness of the App or of the iPhone, respectively:
Application Assistant
iPhone Assistant

Q: Can I use FaceTime while using the iExaminer App?

A: Yes, you can stream live video while the phone is connected via the iExaminer adapter.

9. Troubleshooting

Q: Help, my App is crashing!
A: If your App is crashing frequently, please follow the troubleshooting steps at the following link:
Application Assistant

If the problem persists, please enable the sending of crash reports on your iPhone. This will allow your phone to send crash reports to Apple, which will be forwarded to Welch Allyn. From the iPhone Home screen:
  1.     Open Settings
  2.     Touch “General”
  3.     Touch “About”
  4.     Touch “Diagnostics & Usage”
  5.     Select “Automatically Send”

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DocStock has been a leading online supplier of top quality medical equipment to GPs, specialists, health professionals, nursing homes, hospitals, and universities throughout Australia since 2005.

We proudly promote and support Welch Allyn products and you can order the new Welch Allyn iExaminer and PanOptic Ophthalmoscope through our website or contact us on 02 8850 7177.

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